Shipping Policy
Shipping Policy for Dubai-Aroma
Introduction
Thank you for shopping at Dubai-Aroma. We are committed to ensuring that your experience with us is smooth, from browsing our products to receiving your order. This Shipping Policy provides detailed information about our shipping processes.
Free Standard Shipping
- We are pleased to offer free standard shipping on all orders.
- Standard shipping typically takes 4 to 7 working days, depending on your location within South Africa.
Express Shipping
- For those needing their order sooner, we offer an express shipping option.
- Express shipping is available at a fee of R70, however express delivery is free for orders over R999.
- Delivery time for express shipping is approximately 2 to 3 working days.
Order Processing
- Orders are processed and dispatched from our warehouse within 1-2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Areas
- Our delivery services cover the entire country of South Africa.
- At this time, we do not offer international shipping.
Tracking Your Order
- Once your order has been dispatched, you will receive an email containing a tracking number. This tracking number is issued by the courier company responsible for the delivery.
- You can use this tracking number on the courier company’s website to monitor the delivery status of your order, providing real-time updates on its progress.
- If you encounter any issues with tracking your order or if the tracking information is not updating, please contact us for assistance.
Delivery Instructions and Receipt
- Please provide specific delivery instructions if necessary at the time of placing your order.
- It is important that you or an authorized person is available to receive the delivery.
Damaged or Lost Packages
- In the unfortunate event that your package is lost or arrives damaged, please contact us immediately.
- Claims for damaged goods must be accompanied by photographic evidence and reported within 24 hours of receipt.
Returns and Exchanges
- For information on returns and exchanges, please refer to our Returns Policy.
Customer Responsibilities
- Ensure that your delivery address is correct and complete. We are not responsible for deliveries to incorrect addresses provided by the customer.
- Be aware of and responsible for any local taxes or duties incurred for your order.
Changes to Shipping Policy
- Dubai-Aroma reserves the right to modify this Shipping Policy. Changes will be effective immediately upon their posting on our website.
Contact Information
- If you have any questions about our Shipping Policy, please contact us at info@thehouseofscentsation.co.za or via WhatsApp at 063 313 2803.
Introduction
Thank you for shopping at Dubai-Aroma. We are committed to ensuring that your experience with us is smooth, from browsing our products to receiving your order. This Shipping Policy provides detailed information about our shipping processes.
Free Standard Shipping
- We are pleased to offer free standard shipping on all orders.
- Standard shipping typically takes 4 to 7 working days, depending on your location within South Africa.
Express Shipping
- For those needing their order sooner, we offer an express shipping option.
- Express shipping is available at a fee of R70, however express delivery is free for orders over R999.
- Delivery time for express shipping is approximately 2 to 3 working days.
Order Processing
- Orders are processed and dispatched from our warehouse within 1-2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Areas
- Our delivery services cover the entire country of South Africa.
- At this time, we do not offer international shipping.
Tracking Your Order
- Once your order has been dispatched, you will receive an email containing a tracking number. This tracking number is issued by the courier company responsible for the delivery.
- You can use this tracking number on the courier company’s website to monitor the delivery status of your order, providing real-time updates on its progress.
- If you encounter any issues with tracking your order or if the tracking information is not updating, please contact us for assistance.
Delivery Instructions and Receipt
- Please provide specific delivery instructions if necessary at the time of placing your order.
- It is important that you or an authorized person is available to receive the delivery.
Damaged or Lost Packages
- In the unfortunate event that your package is lost or arrives damaged, please contact us immediately.
- Claims for damaged goods must be accompanied by photographic evidence and reported within 24 hours of receipt.
Returns and Exchanges
- For information on returns and exchanges, please refer to our Returns Policy.
Customer Responsibilities
- Ensure that your delivery address is correct and complete. We are not responsible for deliveries to incorrect addresses provided by the customer.
- Be aware of and responsible for any local taxes or duties incurred for your order.
Changes to Shipping Policy
- Dubai-Aroma reserves the right to modify this Shipping Policy. Changes will be effective immediately upon their posting on our website.
Contact Information
- If you have any questions about our Shipping Policy, please contact us at info@thehouseofscentsation.co.za or via WhatsApp at 063 313 2803.
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